RETURNS: 

If you don't like the item, need a different size or style, or it was defective upon arrival, we have a flexible 180-day exchange return policy (90 days for refunds) that starts the day you receive your item in the mail. If it's defective or sent in error, we will reimburse for USPS first class standard shipping upon return (see "Returns" page). As of 2024, all purchases made after 2024, most of our jewelry includes a 5 year warranty / guarantee (which will be noted on the product listing) protecting it from damage and defects. The warranty will be listed on the product listing page if it qualifies. As of 2024, The warranty guarantee on those qualified items covers a one-time free same size and style replacement exchange of your item within 5 year of purchase. If your covered item has a manufacturing defect (chipping, breaking, etc.), we will replace your purchased item at NO extra charge to you as long as the defective item is returned to us within one (5) years of the date of delivery. 

(Please note: The warranty does not cover size changes due to weight loss/gain, lost items or damage due to resizing, soiled items, and/or alterations are also NOT covered. 

Under the warranty protection guarantee plan, customers are responsible for all postage fees associated with the initial return back to our warehouse. We will ship the exchange back to you FREE of charge via standard mail. NOTICE: For rings, you can measure your appropriate size using our printable and on-screen ring sizer site page link. This warranty promise will be in effect as long as we are in business.

Please note that exchanges are limited to (2) two returns maximum. Note: Returned items that are not sent in error or non-defective may incur a 15-20% restocking fee (deducted on refunds only) and non-refundable shipping costs. We DO NOT have a restocking fee on store credit or exchanges nor warranty replacement. Please be advised that refunds are NOT available for e-Gift cards, or personal items such as piercing body jewelry (i.e. earrings, navel rings) due to federal health regulations unless they are damaged, defective or sent in error.

You may print (or handwrite) the returns form here: RETURNS

JEWELRY CARE INSTRUCTIONS: (Click Here)

PRIVACY: SellerSavingsDirect.com is committed to protecting your privacy. We ship items in a durable, high quality poly-mailer and/or box packaging with very little content details on international customs forms). Information the our site gathers is through aggregated tracking (i.e. number of visits, visitor I.P., etc.) which is information derived mainly by tallying page views throughout our site through Google Analytics and social media visits. This information allows us to better tailor our content and services to our customers' needs. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to us with 'unsubscribe' as the subject line. You may also opt-out of Google cookies by going to: www.google.com/settings/ads. We will never sell, trade or rent any information that identifies you to a  third party company without your prior approval. In the event of any illegal or fraudulent activity, we may disclose necessary information to local law enforcement agencies, and/or credit card processors upon request. 
 

FRAUD PREVENTION: We reserve the right to cancel any orders flagged by our credit card processor for possible fraud or mismatched billing, incomplete address, SPAM, or for any other reason we deem invalid. Click here to learn more about how we prevent fraud www.SellerSavingsDirect.com/Fraud.html 

PROCESSING TIME: Large bulk or expensive order processing generally takes 2-5 days (before shipment). Many items are shipped within 48 - 72 hours (business days) unless otherwise noted, after  payment has been cleared. All packages have tracking and signature requirement unless otherwise noted. If we are out of stock or on back order, we will either refund the out of stock items and/or contact you. Please ensure your email and phone number are correct upon checkout. We ship Monday - Saturday (excluding holidays).


INVOICES: Due to a high volume of drop shipments, we never show any prices on our invoices (we only show product SKU numbers and descriptions). So, feel free to use our drop shipping service. For more information, search for "drop ship" on our store front. IMPORTANT: Please note, for international orders we are required to put a minimum value on the export documents. You are solely responsible for all export taxes (if applicable in your country or region).


DOMESTIC SHIPMENTS - USA: If you live inside of the United States, all standard mail shipments may take approximately 5-10 business days (excluding weekends) after the processing time. Priority Mail option takes approximately 3-5 business days, and the Express mail Service takes approximately 2-3 business days (excluding Sundays and Holidays) after the processing time.


INTERNATIONAL SHIPMENTS: International shipments outside of the USA sent via standard mail option take approximately 2-5 weeks (depending upon your location) after the processing time. International Priority mail is 6-10 business days excluding weekends and holidays (which we recommend), Express mail takes approximately 3-5 days (excluding weekends and Holidays) after the processing time.

CERTIFICATES: Please note our jewelry DOES NOT include additional certificates. This would drive up the cost of products. 


PAYMENT METHODS: We accept PayPal, VISA, Master Card, Discover or American Express Card. WE DO NOT ACCEPT CHECKS, NOR MONEY ORDERS.
 

Our Business Mailing Address:

Seller Savings Direct
P.O. Box 907
Hartsdale NY, 10530
USA

Click Here to View the "Contact Us" Form